When an error occurs in the Publisher, a log file (.log) is created in the following places, depending on your operating system:<\/p>\n
C:\\Users\\username<\/em>\\AppData\\Local\\EsriUK\\InstantAtlas\\ia{x}.log<\/p>\n C:\\Users\\username<\/em>\\AppData\\Local\\Temp\\ia_stderr.log<\/p>\n Where username<\/em> is your username and {x} is a numeral. There may be multiple log files in these folders. Check the date and time of creation to identify the one you require. You can open a log file using any text editor (e.g. Notepad). When contacting the support team for troubleshooting, please include these error messages as they can help your support provider resolve problems quickly.<\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" When an error occurs in the Publisher, a log file (.log) is created in the following places, depending on your operating system: Basic log files: C:\\Users\\username\\AppData\\Local\\EsriUK\\InstantAtlas\\ia{x}.log Advanced log files: C:\\Users\\username\\AppData\\Local\\Temp\\ia_stderr.log Where username is your username and {x} is a numeral. There may be multiple log files in these folders. Check the date and time of … Continue reading Publisher Error Logs<\/span><\/a><\/p>\n","protected":false},"author":22,"featured_media":0,"parent":4841,"menu_order":4,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-4451","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.instantatlas.com\/instantatlas-desktop\/wp-json\/wp\/v2\/pages\/4451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.instantatlas.com\/instantatlas-desktop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.instantatlas.com\/instantatlas-desktop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.instantatlas.com\/instantatlas-desktop\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/help.instantatlas.com\/instantatlas-desktop\/wp-json\/wp\/v2\/comments?post=4451"}],"version-history":[{"count":0,"href":"https:\/\/help.instantatlas.com\/instantatlas-desktop\/wp-json\/wp\/v2\/pages\/4451\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.instantatlas.com\/instantatlas-desktop\/wp-json\/wp\/v2\/pages\/4841"}],"wp:attachment":[{"href":"https:\/\/help.instantatlas.com\/instantatlas-desktop\/wp-json\/wp\/v2\/media?parent=4451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Advanced log files:<\/strong><\/h3>\n