If the batch publisher is not executing correctly then it is worthwhile entering the debugging mode.

Enter the following into the Publisher Worksheet (Note these are case sensitive)

cell A35: debug
cell B35: yes

Then type ‘Debug’ into the name box of cell B35.

cell A36: commandline
cell B36: Do not type anything in this cell, leave it blank.

Then type ‘CommandLine’ into the name box of cell B36.

You should end up with an example looking like the one below.

Click ‘IAExport’ and run the batch publisher like normal. This will fill the cell B36 with a string of text that represents the command line that the Data Manager is sending to the batch publisher. You will want to run this in an external DOS window so any error messages can be viewed, resolved or if necessary forwarded to your support provider.

Select this cell (B36), and copy the text to the clipboard (‘Ctrl’ + ’c’).

Now access a command prompt. You can find the Command Prompt in your Windows Start Menu in the ‘Windows System’ folder.

Paste the command line by right clicking and selecting paste. Hit enter to execute.

The error message will now stay in the DOS prompt screen. You can read this error message and use it to debug the batch publisher, or if required, copy the message to your support provider. To do this, right click on the window, select all, and then copy and paste the error message into an e-mail. Send the error message, along with any comments you may have, to your support provider.